ABT Monitoring & Energy Management Solution for a Thermal Power Plant
About the Client
De Beers is a global luxury jewellery retailer operating boutique stores across major cities, known for high-value, individually traceable products and a personalised customer experience.As the business expanded into online channels, order fulfilment needed to operate seamlessly across store, digital, and partner networks, without compromising service quality or product traceability.
Business Challenges
- Inventory was distributed across locations, limiting global availability and visibility
- No real-time view of order status across channels
- Order routing decisions were complex and handled manually
- Product traceability (individual gems and jewellery pieces) was not consistently maintained across systems
- Order management processes varied across store, e-commerce, and partner channels
- Manual interventions increased errors, delays, and operational effort
- Existing ERP systems did not fully represent the complexity of fulfilment flows and business rules
What We Did
Order management and fulfilment were restructured into a single, orchestrated flow across channels, enabled by Oracle Cloud Order Management.
- Established a unified order orchestration layer to manage orders across store, e-commerce, and partner channels
- Enabled real-time inventory visibility across locations, unlocking stock for global fulfilment
- Designed intelligent order routing to direct orders to the appropriate fulfilment source based on availability and rules
- Built traceability into the order flow to track individual items across the supply chain
- Integrated downstream systems including Salesforce Commerce Cloud, POS, SAP, and service platforms using Oracle Integration Cloud
- Configured business rules to support complex scenarios such as consigned inventory, down-payments, and partner fulfilment
- Enabled in-store stock visibility and click-and-collect capabilities using Oracle APEX
Value Delivered
- 20% reduction in unplanned downtime, improving production continuity
- 10% reduction in maintenance costs through better planning and reduced rework
- More consistent maintenance execution across offshore operations
- Reduced delays caused by misalignment between work orders, materials, and workforce
- Improved workforce productivity with less manual coordination in remote environments
- Stronger audit readiness with complete, traceable maintenance records
- Increased visibility into asset health, enabling earlier intervention and risk reduction